Return Policy

We want you to be completely satisfied with your purchase from Luna Beauty Lounge. If for any reason you're not happy with your product, we’re here to help.

Returns

You may return most unused and unopened products within 14 days of receiving your order for a full refund or exchange. Items must be in their original packaging and in resaleable condition.

How to Return

To initiate a return, please contact us at [insert your customer service email] with your order number and details of the item(s) you wish to return. We’ll guide you through the next steps.

Refunds

Once we receive and inspect the returned item(s), we’ll process your refund to your original method of payment. Refunds will typically be issued within 5–7 business days after we receive the return.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Used or opened beauty products

• Gift cards

• Services or treatments already received

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of receiving it, including photos if possible. We’ll arrange a replacement or refund as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping method to ensure safe delivery.